At Beracap, we want you to shop with confidence. Please review our return and refund terms below.
1. Return Window
You may request a return within 30 days of delivery.
2. Return Conditions
To be eligible for a return, items must:
- Be unused, unopened, and in original condition
- Be returned in original packaging
- Include proof of purchase (order confirmation or receipt)
3. Non-Returnable Items
The following items are not eligible for return:
| Category | Details |
| Sale / Clearance items | Not returnable |
| Custom / Made-to-order products | Not returnable |
| Gift cards (if applicable) | Not returnable |
4. Return Shipping & Fees
| Item Type | Responsibility |
| Standard returns | Free return shipping |
| Restocking fee | No restocking fee |
| Original shipping fee | Non-refundable |
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the item and packaging
Resolution
After review, we may offer:
- Replacement, or
- Refund (if approved)
6. Exchanges
- Exchanges are available for eligible items (subject to supplier approval)
- Some items may not qualify once shipped
- To request an exchange, contact our support team
7. Refunds
| Step | Details |
| Inspection | Items are inspected upon receipt |
| Approval | Refund issued if conditions are met |
| Processing Time | 10 business days |
| Refund Method | Original payment method |
8. Return Process
Important Steps
- All returns must be approved before sending
- Do not send items without authorization
Return Address
The return address is clearly mentioned on the parcel packaging received with your order. Please ensure that all returns are sent to the address provided on the package.
Unauthorized returns or returns sent to an incorrect address may not be accepted.
9. Important Notes
- We are not responsible for returns sent without approval
- Shipping fees (if any) are non-refundable
- Delivery times may vary depending on supplier location
10. Contact Information
- Business Name: Beracap
- Address: 1 Chalfont Park, Chalfont Saint Peter, Gerrards Cross, SL9 0BG, United Kingdom
- E-Mail: support@beracap.com
- Phone: +447596147877
- Contact Us: Here
Customer Service Opening Hours:
- Monday to Friday: 09:00 AM – 06:00 PM
- Saturday and Sunday: Closed
- Time Zone: Eastern Standard Time (EST)
🕒 Response Time: We respond within one business day.